Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Oklahoma City! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location near Bricktown attractions. If you thrive in fast-paced environments and possess exceptional hospitality skills, apply today to become part of our family!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with empathy and solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized service
- Utilize local knowledge to recommend attractions and dining
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling accuracy
- Positive attitude with professional appearance