Job Description
Join Our Team at the Grand Oklahoma City Hotel!
We are seeking a charismatic and detail-oriented Front Desk Agent to join our prestigious hospitality team. If you thrive in a fast-paced environment and have a passion for creating unforgettable guest experiences, we want to meet you.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay. We offer a competitive salary, comprehensive benefits, and a dynamic work environment in the heart of downtown Oklahoma City.
Why Choose Us?
- Competitive hourly wage ($15.00 - $18.00)
- Discounted hotel stays for employees
- Health, dental, and vision insurance
- Employee assistance programs
- Opportunities for career advancement
Responsibilities
- Welcoming guests warmly and professionally upon arrival, handling check-ins and check-outs efficiently using hotel management software.
- Answering incoming calls with a polite and helpful demeanor, managing reservations, and addressing inquiries regarding amenities and local attractions.
- Resolving guest complaints and issues promptly to ensure high levels of customer satisfaction and retention.
- Managing the front desk cash drawer and ensuring accurate daily financial reporting and reconciliation.
- Maintaining a clean, organized, and welcoming lobby environment to uphold the hotel’s high standards of presentation.
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are ready and any requests are fulfilled in a timely manner.
- Assisting in administrative tasks such as filing, data entry, and processing wake-up calls or special requests.
Qualifications
- High school diploma or GED required; prior experience in hotel, hospitality, or customer service is preferred.
- Strong computer proficiency with experience in Property Management Systems (PMS) such as Opera or similar software.
- Excellent verbal communication and interpersonal skills with the ability to build rapport with diverse guests.
- Ability to work flexible shifts, including weekends, holidays, and evenings as required.
- Professional appearance and demeanor, with a focus on hygiene and grooming standards.
- Basic math skills for handling cash transactions and preparing reports accurately.
- Physical stamina to stand for extended periods and lift moderate amounts of luggage or supplies.