Job Description
The Opportunity: We are currently seeking a dedicated and welcoming Front Desk Agent to join our award-winning team in the heart of Orlando. As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on delivering exceptional service and are looking for someone who embodies our core values of hospitality, professionalism, and warmth.
Why Join Us?
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Generous employee discounts on stays and dining
- Professional development and career advancement opportunities
Be a part of a dynamic team where your contributions are valued and your guest relationships matter.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a smooth and welcoming check-in and check-out process.
- Operations: Manage the front desk operations efficiently, including handling reservations, room assignments, and processing payments accurately.
- Communication: Answer incoming calls and emails promptly, providing information about hotel amenities, local attractions, and special events.
- Problem Solving: Address guest inquiries, complaints, and special requests with patience and professionalism, escalating issues when necessary.
- Housekeeping Liaison: Coordinate with housekeeping staff to ensure guest rooms are cleaned and ready according to established standards.
- Administrative: Maintain accurate records of guest statistics, daily reports, and security logs.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not required.
- Education: High school diploma or GED equivalent.
- Skills: Proficiency in MS Office and Hotel Property Management Systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: A friendly, approachable, and professional demeanor with strong interpersonal skills.
- Availability: Ability to work flexible hours, including weekends, nights, and holidays.