Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences while exploring the nation's capital during your days off. Enjoy competitive pay, complimentary accommodations, and career advancement opportunities in a vibrant hospitality environment. Perfect for energetic individuals who thrive in fast-paced settings and appreciate DC's cultural scene.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room status using Opera property management system
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed logs and shift reports
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun) including holidays
- Valid driver's license and reliable transportation
- Basic math skills for financial transactions
- Professional appearance and positive attitude
- Knowledge of Washington DC attractions a plus