Job Description
Join the Premier Team in Orlando!
Are you a dedicated professional seeking a rewarding role in the heart of Florida's tourism capital? Horizon Hospitality Group is currently seeking a highly motivated Front Desk Agent to join our elite team. We pride ourselves on delivering world-class hospitality, and we are looking for someone who embodies our values of warmth, efficiency, and excellence.
As the first point of contact for our guests, you will set the tone for their entire experience. If you thrive in a fast-paced environment and have a passion for customer service, we want to meet you.
Responsibilities
- Guest Relations: Greet guests warmly and professionally upon arrival, ensuring a seamless check-in and check-out process.
- Reservations & Communications: Manage incoming calls and emails, assist with room reservations, and handle correspondence efficiently.
- Lobby Management: Maintain a pristine lobby area, including concierge services, mail distribution, and managing package deliveries.
- Problem Resolution: Address guest inquiries, complaints, and requests promptly and professionally to ensure high satisfaction levels.
- Administrative Duties: Process payments, verify identities, and ensure all guest data is accurately entered into the Property Management System (PMS).
- Security & Access: Monitor access control systems, ensuring the safety and security of the property and guests.
- Shift Coverage: Adhere to the assigned shift schedule, including weekends and holidays, to ensure 24/7 operational excellence.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, concierge, or hospitality role.
- Education: High school diploma or GED required; additional hospitality training is a plus.
- Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros) is required.
- Communication: Exceptional verbal and written communication skills with a fluency in English.
- Availability: Must be flexible to work varying shifts, including nights, weekends, and holidays.
- Professionalism: A polished, professional appearance and a positive, problem-solving attitude.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).