Job Description
Are you looking for a rewarding career in the dynamic hospitality industry? Baltimore Hospitality Group is currently seeking dedicated professionals to join our team as Weekend Shift Associates. Based in the vibrant heart of Baltimore, MD, and serving the greater Maryland and Pennsylvania regions, we offer a unique opportunity to work in a fast-paced, guest-focused environment. Our weekend shifts are designed for individuals seeking flexible employment without sacrificing career growth.
Why Join Us?
- Competitive Pay: Earn a competitive hourly rate plus potential tips.
- Flexible Schedule: Perfect work-life balance with weekend-focused hours.
- Professional Growth: Clear pathways for advancement within the hospitality sector.
- Perks & Benefits: Employee discounts, comprehensive training, and a supportive team culture.
We are looking for individuals who are reliable, welcoming, and ready to deliver exceptional service to our guests.
Responsibilities
- Provide exceptional customer service to all guests during peak weekend hours.
- Manage the check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, addressing inquiries and requests with a friendly tone.
- Handle guest complaints or issues with patience and professionalism to ensure satisfaction and retention.
- Collaborate with housekeeping and maintenance teams to ensure rooms and public areas are immaculate.
- Assist with lobby duties, concierge services, and light administrative tasks.
- Enforce hotel policies and safety protocols at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not mandatory.
- Strong interpersonal and communication skills are essential.
- Ability to work weekends (Saturday and Sunday) and holidays as required.
- Proficiency in Microsoft Office Suite and hotel management software is a plus.
- A positive attitude and a genuine passion for helping others.