Job Description
Join our award-winning Louisville hotel team as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable guest experiences during peak weekends. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in Kentucky's vibrant tourism hub. Perfect for students or professionals seeking supplemental income with weekends off during weekdays.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel management systems
- Resolve guest inquiries and complaints with exceptional service standards
- Coordinate housekeeping, maintenance, and valet services
- Process payments and manage cash handling procedures
- Upsell room upgrades and hotel amenities to maximize revenue
- Maintain accurate guest records and reservation data
- Collaborate with security team to ensure property safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fosse, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid KY driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Louisville attractions and transportation
- High school diploma or equivalent required