Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Part-Time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while showcasing the city's vibrant culture. This flexible role offers competitive pay, complimentary hotel stays, and career growth opportunities in one of the world's most exciting destinations.
Our ideal candidate thrives in fast-paced environments and possesses a genuine passion for service. You'll be the first point of contact for international travelers, local explorers, and business professionals – making every interaction memorable. Enjoy a dynamic schedule with evening and weekend shifts while working alongside a supportive team dedicated to excellence.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with warmth and professionalism via phone, email, and in-person
- Process payments, manage reservations, and resolve billing discrepancies
- Coordinate with housekeeping, valet, and concierge teams for seamless service
- Upsell hotel amenities, dining packages, and local attractions
- Maintain accurate guest records and confidential information
- Contribute to positive online reviews and guest satisfaction scores
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication skills in English; bilingual Spanish/Chinese a plus
- Ability to multitask and prioritize tasks during peak periods
- Strong problem-solving skills with a solutions-oriented mindset
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays