Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Columbus Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling, competitive compensation, and opportunities for growth in the luxury hospitality industry. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Provide local area recommendations and personalized guest assistance
- Resolve guest concerns promptly and maintain service excellence standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak periods
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience