Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Hotel Columbus! Be the heart of our guest experience by delivering exceptional service with a warm smile. We're seeking a dynamic professional to create memorable stays for travelers from around the world. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Why you'll love working with us:
- Comprehensive training program
- Employee discounts on hotel services
- Recognition programs for outstanding performance
- Positive team culture focused on growth
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate housekeeping and maintenance requests seamlessly
- Uphold brand standards through exceptional service delivery
- Collaborate with cross-departmental teams for optimal operations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in PMS software (Opera, StayNTouch, or similar)
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Valid Ohio driver's license preferred