Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking passionate Front Desk Agents to be the welcoming face of our luxury hotel in Los Angeles. As an entry-level team member, you'll deliver exceptional guest experiences while building foundational skills in customer service, reservation management, and hotel operations. Join our award-winning team and grow your career in one of California's most vibrant destinations!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and demeanor
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving abilities
- Positive attitude and team-oriented mindset