Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in the heart of Kansas City. This part-time role offers flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS system
- Manage room reservations and inventory with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Kansas City attractions and services
- Multilingual capabilities a plus