Job Description
Join our award-winning luxury resort in the heart of Tucson as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences while showcasing Arizona's unique charm. This part-time role offers flexible scheduling and opportunities for career growth within our renowned hospitality group.
At Sonoran Sky Resort, you'll be the first point of contact for our discerning guests, combining warm Southwestern hospitality with premium service standards. Our competitive compensation package includes:
- Competitive hourly wage plus tips
- Comprehensive training program
- Employee discounts on resort services
- Flexible scheduling options
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues proactively
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Upsell resort amenities and local attractions
- Maintain accurate guest records and reservation data
- Execute emergency procedures with calm professionalism
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Basic knowledge of Tucson attractions and activities
- Valid Arizona driver's license (for valet duties)