Job Description
Join our award-winning team as a Front Desk Agent where exceptional service meets California hospitality! We're seeking a dynamic individual to manage guest experiences during evening and weekend shifts at our downtown Los Angeles boutique hotel. This role is perfect for students or professionals seeking flexible hours while building hospitality expertise. Enjoy competitive pay, complimentary meals, and career advancement opportunities in one of the world's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings in real-time
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium room categories
- Respond to emergency situations following protocol
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel property management systems
- Flexible availability including nights/weekends
- Strong communication and conflict resolution skills
- Basic cash handling and accounting knowledge
- Multilingual abilities (Spanish preferred)
- Valid California driver's license (if required for errands)