Job Description
Join our award-winning hospitality team at Grand Hotel Philadelphia as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable guest experiences at our downtown luxury property. No prior experience required – we provide comprehensive training. Enjoy flexible scheduling, competitive pay, and opportunities for career advancement in the heart of Philly's vibrant tourism district.
Responsibilities
- Warmly greet and register hotel guests with exceptional customer service
- Manage check-in/check-out procedures efficiently using hotel software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage communications
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- No prior hotel experience necessary
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Must pass background check and drug screening