Job Description
Join our award-winning hospitality team at Grand Plaza Columbus, where exceptional service meets Midwestern charm. We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of Ohio's vibrant capital. This part-time role is perfect for energetic individuals who thrive in fast-paced environments and take pride in delivering 5-star service. Enjoy flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hotel chain. What We Offer: Comprehensive training, employee discounts, free parking, and a supportive team culture. Why Work With Us? Be part of Columbus's premier destination hotel, just steps from Nationwide Arena and the Short North Arts District.
Responsibilities
- Efficiently manage check-in/check-out procedures for guests
- Handle guest inquiries with professionalism and local knowledge
- Process reservations and manage room availability via PMS systems
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation