Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland, where exceptional hospitality meets urban sophistication. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in our luxury downtown property. This part-time position offers flexible scheduling while allowing you to develop valuable skills in guest relations, reservations, and property operations. Perfect for students or professionals seeking work-life balance in the heart of Ohio's tourism hub.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and occupancy reports using Opera PMS
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to maximize revenue
- Maintain security protocols and guest privacy standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or hospitality experience required
- Proficiency in hotel management systems (Opera PMS ideal)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic mathematical aptitude for cash handling
- Flexibility to work evenings, weekends, and holidays
- Valid Ohio driver's license preferred