Job Description
Join our award-winning luxury hotel in the heart of Austin as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. This part-time role offers flexible scheduling, competitive pay, and opportunities for career growth in a vibrant downtown location. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today!
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations, billing, and payment processing
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Upsell hotel services and amenities
- Ensure lobby area remains pristine and welcoming
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (Opera, Fidelio)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexible availability including weekends/holidays
- Basic computer literacy
- Positive, service-oriented attitude