Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of San Antonio! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences while managing daily operations with precision. This part-time role offers flexible scheduling and opportunities for growth in the luxury hospitality sector. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become part of our vibrant team!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with exceptional problem-solving skills
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services to ensure seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk environment at all times
- Collaborate with team members during peak hours and special events
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service experience in hospitality or related field
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Strong multitasking skills with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Antonio attractions and transportation
- Professional appearance and positive demeanor