Job Description
Join our dynamic hospitality team at Grand City Hotel Milwaukee! We're seeking energetic part-time hotel associates to deliver exceptional guest experiences across flexible shifts. Perfect for students, career-changers, or those seeking supplemental income. Enjoy competitive pay, free parking, and a vibrant downtown Milwaukee location. Work in a fast-paced environment where your smile makes a difference!
Responsibilities
- Deliver exceptional guest service at front desk, concierge, and valet stations
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries, reservations, and special requests
- Maintain cleanliness and order in public areas and guest rooms
- Collaborate with housekeeping and security teams during shift transitions
- Process payments and operate POS systems
- Resolve guest complaints promptly and professionally
Qualifications
- Previous hospitality or customer service experience preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Valid Wisconsin driver's license for valet positions (if applicable)
- Ability to stand/walk for extended periods
- High school diploma or equivalent
- Positive attitude and teamwork mindset