Job Description
Embark on an exciting hospitality career with Grand Horizon Resort! We're seeking energetic Front Desk Agents to be the first point of contact for our guests in sunny Orlando. No prior experience is needed – we provide comprehensive training to help you succeed. As a key member of our team, you'll deliver exceptional guest experiences while working flexible shifts that include evenings, weekends, and holidays. Join our award-winning team and grow your career in the heart of Florida's tourism capital!
Responsibilities
- Warmly greet and register guests, ensuring efficient check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Operate property management systems and maintain accurate guest records
- Process payments and manage cash handling procedures
- Provide local area recommendations to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and positive attitude
- Detail-oriented with strong organizational abilities
- Team player with customer-focused mindset
- No experience required – training provided!