Job Description
Join our award-winning luxury hotel in downtown San Jose as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during evening and weekend shifts. Enjoy flexible scheduling, competitive pay, and comprehensive training in a vibrant urban setting. Perfect for students or career changers seeking dynamic part-time work in the heart of Silicon Valley.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and cash handling procedures
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including evenings, weekends, and holidays
- Basic math and cash handling skills