Job Description
Join our award-winning team at the prestigious Jacksonville Riverfront Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Florida's vibrant city. Enjoy competitive hourly rates, flexible scheduling, and opportunities for career advancement in a luxury hospitality environment. Perfect for students, career-changers, or hospitality enthusiasts seeking meaningful part-time work.
Why Join Us?
• Prime location near downtown attractions
• Comprehensive training program
• Employee discounts on hotel services
• Positive, supportive team culture
• Potential for full-time conversion
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial transaction records
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and professional appearance of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or front desk experience
- Proficiency in hotel management systems (Opera, FOSSE, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for cash handling and billing
- Valid Florida driver's license (for occasional errands)
- Must pass background check and drug screening