Job Description
Join The Grand Jacksonville Hotel, a premier destination for business and leisure travelers. We are currently seeking a reliable and detail-oriented Night Auditor to oversee our front desk operations during the overnight hours.
As a Night Auditor, you are the bridge between our guests and our hotel's seamless operations. You will ensure that every guest departing in the morning has had a flawless experience, while simultaneously managing the financial integrity of the property. This is a unique opportunity for those who thrive in a quiet, fast-paced environment and value precision.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and room assignments.
- Perform nightly financial audits, balancing accounts, and preparing daily reports.
- Address guest inquiries, complaints, and requests with a focus on problem-solving and high satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness for morning arrivals.
- Monitor building security and safety protocols during off-hours.
- Maintain a professional and welcoming atmosphere in the lobby and lounge areas.
Qualifications
- Previous experience in hotel front desk operations or hospitality is preferred.
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High attention to detail and ability to handle cash and financial transactions accurately.