Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role is perfect for students, career changers, or anyone seeking a vibrant part-time opportunity in Chicago's bustling hospitality scene. Enjoy competitive pay, comprehensive training, and a supportive work environment where your smile makes a difference every day.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, personalized service
- Handle cash transactions and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns professionally and escalate when necessary
- Maintain a clean, organized front desk area
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn systems quickly
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment