Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking enthusiastic individuals to create memorable guest experiences as Front Desk Agents. No prior hospitality experience required – we provide comprehensive training. Enjoy flexible scheduling, competitive pay, and a supportive team environment. Perfect for students, career-changers, or those seeking work-life balance. Grow your customer service skills while enjoying Baltimore's vibrant harbor views!
Responsibilities
- Check in/out guests efficiently with our modern PMS system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Uphold brand standards through exceptional service
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Professional appearance and demeanor
- Ability to multitask in fast-paced environments
- Problem-solving mindset
- Reliable transportation (evening shifts available)
- Positive attitude and team player mentality