Job Description
Join our dynamic team at Memphis Hospitality Group as an Entry-Level Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences during evening, overnight, and weekend shifts. This role is perfect for those starting their hospitality career with opportunities for growth and development. Enjoy competitive pay, comprehensive training, and a vibrant downtown Memphis work environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and modifications
- Process payments and maintain accurate financial records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Execute emergency response procedures
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/nights/weekends)
- Attention to detail and organizational abilities
- Customer service mindset with problem-solving aptitude
- Ability to stand for extended periods