Job Description
Join our award-winning team at Grand Hospitality Philadelphia as a Part-Time Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our downtown luxury hotel. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in one of America's most vibrant cities. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today to become part of our dynamic hospitality family.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using PMS systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Flexibility to work evenings, weekends, and holidays
- Basic computer literacy and multitasking ability
- Positive attitude and professional appearance
- Ability to stand for extended periods