Job Description
Join our dynamic team at Grand Horizon Hotels as a Part-Time Front Desk Agent in sunny El Paso! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during flexible evening and weekend shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this role is your perfect fit. Enjoy competitive pay, complimentary hotel stays, and a supportive workplace culture that values your growth.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage cash drawer duties
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and confidential guest information
- Prepare daily reports and occupancy summaries
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling
- Valid Texas driver's license (if required for local errands)
- Bilingual English/Spanish proficiency strongly preferred