Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences in the heart of San Antonio. No prior experience needed – we provide comprehensive training for passionate individuals ready to grow their career in luxury hospitality.
Enjoy flexible scheduling, competitive pay, and a vibrant work environment. If you thrive in fast-paced settings and love helping people, this is your perfect entry point into the hospitality industry!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments and maintain detailed transaction records
- Operate PMS systems and maintain lobby area cleanliness
- Assist with luggage, directions, and local attraction recommendations
- Collaborate with cross-department teams for seamless operations
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (preferred but not required)