Job Description
Join our award-winning team at Grand Miami Hospitality, where we redefine luxury guest experiences! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international clientele. Enjoy flexible scheduling, competitive pay, and career growth opportunities in Miami's vibrant hospitality scene. Our inclusive culture celebrates diversity and empowers you to shine while delivering exceptional service.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera PMS system
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Cloudbeds preferred)
- Exceptional communication skills in English and Spanish
- Ability to multitask in fast-paced environments
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Miami tourism attractions