Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets San Jose's vibrant energy! We're seeking a dynamic Front Desk Agent to create memorable guest experiences through warm interactions and seamless operations. This part-time role offers flexible scheduling and growth opportunities in the heart of Silicon Valley. If you're passionate about hospitality and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and key distribution
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments, manage billing inquiries, and maintain financial records
- Coordinate with housekeeping and maintenance teams for guestroom readiness
- Uphold brand standards through consistent service delivery
- Utilize hotel management software efficiently (Opera PMS preferred)
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and interpersonal skills
- Proficiency in reservation systems and basic office software
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and services
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent required