Job Description
Join the heart of Raleigh's hospitality scene at The Raleigh Grand Hotel! We're seeking passionate individuals to deliver exceptional guest experiences in our dynamic downtown location. As a premier destination for business and leisure travelers, we offer a supportive environment where your talents shine. Why choose us? Competitive hourly rates, comprehensive benefits package (health/dental/vision), career advancement opportunities, and the chance to work in a landmark property in the heart of North Carolina's capital.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing accurately
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Utilize hotel management systems (Opera) to optimize guest satisfaction
- Assist with concierge services and local recommendations
- Maintain immaculate front desk and lobby areas
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years hotel or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility for evenings, weekends, and holidays
- Valid NC driver's license for occasional errands