Job Description
Join our award-winning hospitality team at the heart of San Antonio! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown hotel. This part-time role offers flexible scheduling while allowing you to master guest relations, reservations, and concierge services in a vibrant tourism destination. Enjoy competitive pay, complimentary meals, and growth opportunities within our global hotel chain.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using hospitality best practices
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador recommending attractions and dining
- Maintain security protocols for guest safety and property protection
Qualifications
- High school diploma or equivalent required
- 6+ months hotel or customer service experience preferred
- Proficiency in Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid Texas driver's license (if required for shuttle duties)
- Bilingual (English/Spanish) highly desirable