Job Description
Join our award-winning team at Grand Hotel Oklahoma City as a Front Desk Agent and become the first point of contact for our guests! We're seeking charismatic individuals with a passion for hospitality to deliver exceptional service in a dynamic environment. Enjoy flexible scheduling, competitive pay, and opportunities for growth in one of Oklahoma's premier hotels. If you thrive in fast-paced settings and love creating memorable guest experiences, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with concierge services and local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Basic mathematical skills for financial transactions
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required