Job Description
Join our award-winning team at Premier Hospitality Group as a Part-Time Front Desk Agent in vibrant Austin, TX! We're seeking energetic professionals who thrive in dynamic environments to deliver exceptional guest experiences. This role offers flexible shift schedules including evenings, weekends, and holidays – perfect for students or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team culture in the heart of Texas' capital city.
Responsibilities
- Check-in/check-out guests with efficiency and warmth using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints and resolve issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Promote hotel services and local attractions
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling aptitude
- Valid Texas driver's license (if required for errands)