Job Description
Join our award-winning team at the Grand Plaza Hotel Columbus, where luxury meets Midwestern charm! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of Ohio's vibrant capital. This part-time position offers flexible scheduling while allowing you to develop your hospitality career in a premium downtown location.
As a Front Desk Agent, you'll be the first point of contact for our international clientele, handling everything from seamless check-ins to personalized recommendations for Columbus' hidden gems. Our competitive compensation package includes employee discounts, complimentary parking, and opportunities for advancement within our global hospitality brand.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes using our proprietary PMS system
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure flawless guest experiences
- Act as local tourism ambassador providing insider recommendations for dining and attractions
- Handle guest complaints with empathy and resolve issues efficiently following brand standards
- Maintain accurate guest records and confidential information per privacy regulations
- Process payments and manage cash drawer with zero discrepancies
Qualifications
- Minimum 6 months hospitality or customer service experience
- Proficiency with hotel management software (Opera, Cloudbeds preferred)
- Exceptional communication skills with fluency in English
- Ability to multitask in a fast-paced environment during peak hours
- Basic mathematical aptitude for financial transactions
- Valid Ohio driver's license and reliable transportation
- Flexible availability including weekends, evenings, and holidays
- Professional appearance and polished interpersonal demeanor