Job Description
Join our vibrant hospitality team at the heart of New Orleans! We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the city's most iconic neighborhood. This part-time role offers flexible evening/night shifts perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a luxury hotel environment.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera/PMS) efficiently
- Handle emergency situations calmly and per hotel protocols
- Upsell room upgrades and amenities to maximize revenue
- Maintain accurate guest records and security procedures
Qualifications
- High school diploma or equivalent required
- Previous hotel/front desk experience preferred
- Flexible availability for evening/night shifts (3pm-11pm)
- Strong communication and conflict resolution skills
- Proficiency with basic computer systems
- Ability to stand for extended periods
- Valid Louisiana driver's license (if airport transfers required)
- Knowledge of New Orleans attractions a plus