Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of San Francisco. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. This part-time role offers flexible scheduling including evenings and weekends, perfect for students or professionals seeking a dynamic hospitality career.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modifications with exceptional attention to detail
- Resolve guest concerns promptly and professionally exceeding expectations
- Process payments and maintain accurate financial documentation
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (preferred)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Francisco attractions and transportation
- High school diploma or equivalent