Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Atlanta! We're seeking charismatic individuals who embody Southern hospitality to create unforgettable guest experiences. This part-time role offers flexible scheduling while working in a luxury environment with competitive benefits. If you thrive in fast-paced settings and possess exceptional customer service skills, apply today to become the welcoming face of our renowned property.
Responsibilities
- Efficiently check guests in/out using PMS systems while maintaining accurate records
- Manage reservations, room assignments, and special guest requests with precision
- Process payments, handle cash transactions, and reconcile daily reports
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and dining departments for seamless operations
- Uphold brand standards through professional appearance and service excellence
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Strong attention to detail and problem-solving skills
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Atlanta attractions and transportation