Job Description
Join our award-winning team at Pacific Hospitality Group as a Front Desk Agent and become the face of luxury hospitality in downtown San Diego! We're seeking energetic professionals to deliver exceptional guest experiences in our stunning oceanfront property. Enjoy flexible scheduling, competitive benefits, and opportunities for career growth in one of America's most vibrant cities. If you're passionate about service excellence and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain a clean, organized lobby environment at all times
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask effectively during peak periods
- Valid California driver's license (if providing guest shuttle services)
- Basic knowledge of San Diego attractions and transportation options
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required