Job Description
Join our dynamic hospitality team as a Front Desk Agent at the prestigious Grand Harbor Hotel in Baltimore. We're seeking energetic professionals to deliver exceptional guest experiences through warm interactions and seamless operations. This part-time role offers flexible shifts perfect for students, career changers, or those seeking supplemental income. Enjoy a supportive environment with competitive pay and opportunities for growth within our luxury brand.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and provide exceptional guest service via phone and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest inquiries and resolve issues promptly
- Monitor security procedures and access control
- Prepare daily reports and maintain guest information confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Proficiency with computers and reservation systems
- Ability to work flexible shifts including nights/weekends
- Attention to detail and organizational skills
- Professional appearance and positive attitude
- Basic math and cash handling abilities