Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences in the heart of San Antonio. This part-time role offers flexible scheduling and opportunities for growth in a dynamic luxury environment. Enjoy competitive pay, employee discounts, and a supportive team culture that values your contributions.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 6+ months hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of San Antonio attractions and services
- Valid Texas driver's license (for valet duties)
- Ability to stand for extended periods