Job Description
Join our award-winning team at Grand Hospitality Group in Oklahoma City! We're seeking charismatic and detail-oriented Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's excellence while handling check-ins, reservations, and local recommendations. Enjoy flexible shifts, competitive pay, and growth opportunities in a dynamic hospitality environment. Perfect for students or professionals seeking part-time work with impact!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS software
- Handle reservation inquiries, modifications, and cancellations with precision
- Provide personalized local recommendations and assistance to guests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Uphold brand standards through exceptional communication and problem-solving
- Contribute to a positive team culture during peak and off-peak hours
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in fast-paced environments
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize during high-volume periods
- Basic knowledge of Oklahoma City attractions and services
- Flexible availability including weekends, evenings, and holidays
- Valid driver's license and reliable transportation