Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Bay Hotel in Miami! We're seeking dynamic individuals to deliver exceptional guest experiences through seamless check-in/check-out processes, personalized service, and 24/7 support. Enjoy competitive pay, flexible shift schedules, and a vibrant work environment in the heart of South Florida. Apply today and become part of our hospitality legacy!
Responsibilities
- Efficiently manage guest check-in/check-out procedures with speed and accuracy
- Resolve guest inquiries and complaints with empathy and professionalism
- Coordinate with housekeeping, maintenance, and security teams
- Process payments, handle cash, and maintain financial records
- Utilize hotel management systems for reservations and room assignments
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or front desk operations
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic math and cash handling accuracy
- Fluency in English; Spanish proficiency highly valued