Job Description
Join our award-winning team at Grand Plaza Cleveland, where we redefine hospitality excellence! We're seeking passionate Weekend Front Desk Agents to deliver exceptional guest experiences during our busiest periods. As the first point of contact, you'll create memorable moments while ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and career growth opportunities in our downtown landmark hotel. Apply today and become part of Cleveland's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings in real-time
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling during peak hours
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work weekends, holidays, and flexible shifts
- Basic math and cash handling accuracy
- Positive attitude under pressure during peak times
- Valid Ohio driver's license (for valet duties)
- High school diploma or equivalent required