Job Description
Welcome to Liberty Hotel Group, where we blend historic charm with modern luxury in the heart of Philadelphia. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our exceptional team.
If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you. As the first point of contact for our guests, you will set the tone for their entire stay, ensuring every interaction is warm, professional, and memorable.
Join us in creating unforgettable guest experiences while enjoying competitive pay and comprehensive benefits in one of the most vibrant cities in the US.
Responsibilities
- Efficiently manage the check-in and check-out processes, ensuring accuracy in registration cards and room assignments.
- Handle guest inquiries, requests, and complaints with empathy, utilizing the Service Recovery model to resolve issues promptly.
- Operate the PBX phone system to answer incoming calls, transfer guests, and take accurate messages.
- Process payments and reconcile daily financial transactions using the hotel Property Management System (PMS).
- Assist with concierge services, providing local recommendations, and arranging transportation or dining reservations.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Ensure strict adherence to all hotel safety and security policies, including key control and access logs.
Qualifications
- High school diploma or GED required; hospitality or customer service experience preferred.
- Strong verbal communication skills with the ability to build rapport with guests from diverse backgrounds.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Excellent problem-solving skills and a proactive attitude toward guest needs.
- Must be able to stand for extended periods and lift moderate weights (up to 20 lbs).