Job Description
We are looking for a welcoming and professional Front Desk Agent to join our elite team at The Ritz-Carlton Philadelphia. In this pivotal role, you will serve as the face of our brand, ensuring every guest enjoys a seamless and memorable experience. We pride ourselves on our luxury service standards and are seeking a dedicated individual to help maintain our reputation.
Why You'll Love Working Here:
- Competitive hourly wage ranging from $19.00 to $24.00.
- Flexible shift work to accommodate your schedule.
- Access to world-class training and career advancement programs.
- Complimentary meals while on duty and generous employee discounts.
Responsibilities
- Greet arriving guests warmly and professionally, handling check-in and check-out procedures with speed and accuracy.
- Manage incoming phone calls and emails, directing inquiries to the appropriate department while maintaining a professional tone.
- Process payments, manage room keys, and resolve any guest issues or complaints promptly.
- Maintain a pristine and organized front desk and lobby area at all times.
- Utilize the Property Management System (PMS) to update guest profiles and handle reservations.
- Assist with administrative tasks, including filing, data entry, and inventory management.
- Ensure security protocols are followed to protect guests and property assets.
Qualifications
- High school diploma or GED equivalent required; hospitality certification is a plus.
- Previous experience in customer service, hospitality, or front desk operations preferred.
- Proficiency in Microsoft Office Suite and Property Management Software.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Must be comfortable standing for extended periods.