Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic professionals to deliver exceptional service in our vibrant Albuquerque location. This immediate hire position offers competitive compensation, comprehensive benefits, and opportunities for career growth in the hospitality industry. If you're passionate about creating memorable stays and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and other departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling accuracy
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation