Job Description
Are you a natural people person with a passion for hospitality? Grandview Hotel & Suites is seeking a dedicated Part-Time Front Desk Agent to join our award-winning team in the heart of Minneapolis. We pride ourselves on providing exceptional guest experiences and are looking for someone who shares our commitment to excellence.
In this role, you will be the first point of contact for our guests, ensuring they feel welcome and valued from the moment they arrive. If you thrive in a fast-paced environment and love solving problems while making people smile, we want to hear from you!
Responsibilities
- Greet and check-in guests efficiently using the Property Management System (PMS).
- Handle incoming calls, emails, and correspondence professionally.
- Maintain a clean, organized, and welcoming lobby and reception area.
- Process payments and resolve guest inquiries or complaints with a smile.
- Assist with luggage handling and provide local area recommendations.
Qualifications
- High school diploma or GED equivalent.
- Previous front desk or customer service experience preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and lift moderate luggage.